Privacy Policy

Privacy Policy
Effective date: 10 Jan 2026
Rilave Limited (“Rilave”, “we”, “us” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit or shop on www.rilave.co.uk

This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are
Rilave Limited
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom
Email: info@rilave.co.uk

Rilave Limited is the data controller responsible for your personal data.

2. What personal data we collect
We may collect the following information when you use our website or place an order:

  • Name, billing and delivery address

  • Email address and phone number

  • Payment details (processed securely by our payment providers – we do not store card details)

  • Order history and product preferences

  • IP address, browser type, and device information

  • Marketing preferences

  • Communications with us (emails, messages, reviews)

3. How we collect your data
We collect data when you: Place an order or create an account

  • Sign up to our newsletter

  • Contact us by email or through the website

  • Browse our website (via cookies and similar technologies)

4. How we use your information
We use your personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Manage payments, refunds and returns

  • Send order updates and service messages

  • Improve our website and shopping experience

  • Send marketing communications (only if you have opted in)

  • Meet our legal and regulatory obligations

We only use your data where we have a lawful basis under UK GDPR.

5. Marketing
If you opt in, we may send you emails about new products, offers and updates from Rilave. You can unsubscribe at any time by clicking the link in our emails or by contacting info@rilave.co.uk.

We will never sell your data to third parties for marketing.

6. Who we share your data with
We only share your data with trusted partners who help us run our business, including:

  • Payment processors (e.g. Stripe, PayPal, Klarna)

  • Delivery and courier companies

  • Website and e-commerce providers (such as Shopify)

  • Email and marketing platforms

  • Fraud prevention and security services

All third parties are required to protect your data and use it only for agreed purposes.

7. International data transfers
Some of our service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your information in line with UK GDPR.

8. How long we keep your data
We only keep your personal data for as long as necessary to:

  • Fulfil your orders

  • Meet legal and accounting requirements

  • Resolve disputes

  • Provide customer support

When data is no longer needed, it is securely deleted or anonymised.

9. Your rights
Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent for marketing

  • Request data portability

To exercise any of these rights, email info@rilave.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

10. Cookies
We use cookies to improve your browsing experience and understand how our site is used. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

11. Security
We take reasonable technical and organisational steps to protect your personal data from loss, misuse, unauthorised access, or disclosure. All payments are handled via secure, encrypted providers.

12. Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact us
If you have any questions about this Privacy Policy or how we use your data, please contact:

Rilave Limited
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom
Email: info@rilave.co.uk