Terms of Use

Effective date: 10 Jan 2026

Welcome to Rilave. These Terms of Use (“Terms”) set out the rules for using rilave.co.uk and any related services we provide (“Site”, “we”, “us”, or “our”). By accessing or using our Site you agree to these Terms. If you do not agree, please do not use the Site.

1. Who we are

Rilave Limited is a UK jewellery brand operating through the website rilave.co.uk.

Registered office:
Rilave Limited
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@rilave.co.uk

2. About these Terms

These Terms, together with our Privacy Policy, Returns & Exchanges, Shipping Information and any other policies published on the Site, form the agreement between you and Rilave in relation to your use of the Site and any purchase you make. In the event of any inconsistency, these Terms prevail unless otherwise stated.

3. Eligibility

You must be at least 18 years old to place orders on this Site. By using the Site, you confirm you have the legal capacity to enter into contracts.

4. Using the Site

You agree to use the Site only for lawful purposes. You must not:

• Post or transmit anything unlawful, defamatory, obscene, abusive or invasive of another’s privacy;
• Interfere with or disrupt the operation of the Site or any connected networks;
• Attempt to gain unauthorised access to other accounts, computer systems or networks connected to the Site.

5. Accounts

If you create an account with us, you are responsible for keeping your login details secure and for all activity under your account. Notify us immediately if you suspect unauthorised use.

6. Orders and contract formation

Placing an order on the Site is an offer to buy the products at the stated price. We will confirm receipt of your order by email. A contract between you and Rilave is formed only when we send you an email confirming that the goods have been dispatched, or when we otherwise expressly accept your order.

7. Prices and payment

All prices are shown in GBP and include VAT where applicable unless stated otherwise. We reserve the right to change prices displayed on the Site, but any change will not affect orders for which we have already sent an order confirmation. Payment must be made using the methods shown at checkout.

8. Product information

We aim to describe our products as accurately as possible, including information about metal content (for example "925 sterling silver") and materials used. Colours may vary slightly from images due to screen differences. If you have specific concerns about a product, please contact us before ordering.

9. Availability

Products displayed on the Site are subject to availability. If an item is out of stock after you order, we will notify you and offer an alternative, exchange, or refund.

10. Delivery, returns and refunds

Our delivery, returns and refunds policies are set out separately on the Site. Please review those pages for detailed information about how to return items, refund timing, return postage costs and exceptions (for example, hygiene rules for earrings).

11. Intellectual property

All content on the Site (including text, images, graphics, logos, and site design) is the intellectual property of Rilave or our licensors. You may view and print pages from the Site for your own personal, non-commercial use only. You must not copy, reproduce, publish, distribute, or commercially exploit any content without our prior written permission.

12. User content

If you post reviews, images or other content to the Site, you grant Rilave a worldwide, royalty-free, perpetual licence to use, reproduce and display that content on our Site and in our marketing. You confirm that you own or have the right to post any such content and that it does not infringe third-party rights.

13. Third-party links

The Site may contain links to third-party websites. We do not control and are not responsible for the content or policies of those sites. Links do not imply endorsement.

14. Limitation of liability

To the extent permitted by law, Rilave’s liability to you is limited to the purchase price of the item complained about. We are not liable for indirect or consequential loss (including loss of profit). Nothing in these Terms affects your statutory rights as a consumer under UK law.

15. Indemnity

You agree to indemnify Rilave and hold us harmless from any claim, liability, loss or expense arising from your breach of these Terms or your misuse of the Site.

16. Suspension and termination

We may suspend or terminate your access to the Site at any time where we reasonably suspect a breach of these Terms, fraud, or other unlawful activity. We may also restrict or cancel orders if we suspect an error, payment problem or misuse.

17. Changes to the Site and these Terms

We may modify the Site and update these Terms from time to time. We will publish the updated Terms on the Site with an effective date. Continued use of the Site after changes constitute acceptance of the new Terms.

18. Consumer rights and UK law

If you are a consumer in the UK, you have statutory rights under UK consumer law. These Terms do not affect your statutory rights. For clarity, nothing in these Terms is intended to affect your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

19. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms (including non-contractual disputes) will be subject to the exclusive jurisdiction of the English courts unless you live in Scotland or Northern Ireland, in which case local jurisdiction rules may apply.

20. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remainder of the Terms will continue in full force.

21. Contact us

If you have any questions about these Terms of Use or our services, please contact us at:
Email: info@rilave.co.uk
Address: Rilave Limited
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom